Privacy Policy
Effective date: July 22, 2026
This Privacy Policy explains how Jamestown Reliable Plumbing handles information you provide when you use this website, call us, or request plumbing service. It also explains the choices available to you. Our Terms of Use govern use of the website.
Information You Provide
When you contact us, you may provide your name, phone number, email address, service address, property type, preferred appointment details, and a description of the plumbing problem. You may also send photographs or other information that helps us understand the service request.
Please do not send sensitive information that is not needed to discuss or schedule plumbing work. Payment information, when required for a completed service, is handled through the payment method presented for that transaction.
Information Collected Automatically
When you visit the website, the site and its service providers may collect standard technical information such as your IP address, browser type, device type, referring page, pages viewed, and approximate location derived from the IP address. Cookies or similar technologies may be used to keep the site functioning, understand traffic, measure marketing performance, and reduce spam.
When you call, telephone systems may create a record that includes the calling number, date, time, duration, and source of the call. If a call is recorded, a notice may be provided at the beginning of the call where required.
How We Use Information
We use information to:
- respond to questions and service requests;
- confirm the property address and service area;
- schedule, manage, and follow up on plumbing appointments;
- communicate about the requested work;
- maintain service and business records;
- operate, protect, and improve the website and phone systems;
- understand which pages or marketing sources generate requests; and
- comply with legal, accounting, safety, or recordkeeping obligations.
We may combine information from a phone call, form submission, and later service record when they relate to the same customer or property.
How Information May Be Shared
We may share information with companies that support website hosting, forms, analytics, call handling, scheduling, payment processing, communications, data storage, or other business operations. These providers receive information only as needed to perform the service they provide to us.
Information may also be disclosed when required by law, to respond to a valid legal request, to protect the safety or rights of a person, to investigate suspected fraud or abuse, or in connection with a business reorganization or transfer where the information remains subject to appropriate protections.
We do not sell personal information for an unrelated party’s independent marketing use.
Cookies and Analytics
Cookies are small files a website can store through your browser. Essential cookies help a site load or retain basic settings. Analytics and attribution tools can help us understand how visitors find and use the site, which pages are useful, and whether an advertisement or search led to a call or form submission.
Most browsers allow you to block or delete cookies. Blocking some cookies may change how the website functions. Browser privacy settings and available opt-out tools can also limit certain analytics or advertising activity.
Communications
We use contact information to respond to the request you made and communicate about scheduling, service, follow-up, or account matters. If promotional messages are offered in the future, you may opt out by following the instructions in the message or contacting us. Service-related messages may still be sent when needed to complete or follow up on requested work.
Data Retention
We retain information for as long as reasonably needed for the purpose for which it was collected, including scheduling, service follow-up, business records, dispute resolution, safety, fraud prevention, and legal or accounting obligations. Retention periods can differ by record type.
Information Security
We use reasonable administrative, technical, and organizational measures designed to protect information. No website, phone, email, or storage system can be guaranteed completely secure, so please avoid sending information that is not necessary for your service request.
Your Choices
You may contact us to ask about, correct, or request deletion of personal information associated with you. Some records may be retained when needed for legal, accounting, safety, fraud-prevention, or service-history purposes. You can also manage cookies through browser controls and opt out of promotional messages as described above.
Children’s Privacy
This website is intended for people seeking property-related plumbing information and service. It is not directed to children, and we do not knowingly seek personal information from children.
External Links
The website may link to utilities, government agencies, manufacturers, or other third-party websites. Their privacy practices are governed by their own policies, not this one.
Policy Updates
We may update this Privacy Policy as our website, systems, or practices change. The effective date at the top of the page identifies the current version.
Contact Us
For privacy questions or requests, contact Jamestown Reliable Plumbing at (716) 637-4311, use the contact page, or write to 220 Fluvanna Ave, Jamestown, NY 14701. Routine privacy questions are handled during regular hours of 8:00 AM to 6:00 PM.